ゲストレコグニション マネージャー / Guest Recognition Manager
On-siteKyoto, Kyoto, Japan
Job Summary
Create the standard Guest Recognition Daily Report and research database arrivals to check preferences, incidents, and stays for repeat guests. Maintain guest files by adding preference, GIA, comment cards, and special needs information, then delete unusable data. Communicate daily preference collections to other departments, assist in preparing welcome notes for VIPs, and ensure proper coordination of guest requests. Provide services above and beyond expectations, handle guest complaints, and coach employees on service behaviors. Support developmental needs through mentoring, solicit feedback, and train new staff on Guest Recognition Programs.
Required Qualifications
- Japanese language skill is a must", "High school diploma or GED", "1 year experience in the guest services, front desk, or related professional area", "2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major", "2 years experience in the guest services, front desk, or related professional area
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