Guest Reception Representative

Guests are greeted in a warm, professional manner at the reception area or over the phone; responsibilities include greeting visitors, screening and directing calls, assisting with guest registration forms, coordinating guest assignments to Sales Representatives, maintaining data integrity in Payroll, Premium and Hotel/BI reporting, and escalating customer issues per SOP. The role entails collaboration with Sales, Marketing, and Admin, and maintaining a high standard of professionalism in appearance and communication while ensuring accurate downstream reporting and guest service.