Guest Experiences Associate
$31,200–$31,200 year
On-siteSevierville, Tennessee, United States
Sevierville, Tennessee, United StatesOn-siteFull Time$31,200–$31,200 yearEntry LevelHigh School Or EquivalentMedium
Full TimeEntry LevelHigh School Or EquivalentMedium
Job Summary
Provide guest assistance by phone and in person, processing check-ins and check-outs accurately and efficiently. Collect deposits and payments following PCI compliance while maintaining accurate guest documentation and registration cards. Distribute service calls to internal support, initiate service recovery for guest concerns, and operate the PBX system to answer and direct calls. Upsell add-on services and promote goods, stock supplies, and maintain a clean, organized front desk area. Support lobby line control, traffic flow, and guest safety when needed.
Required Qualifications
- Efficiently handle multiple duties
- Ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, calculator
- Good understanding of company policies and procedures
- Working knowledge of resort amenities, room designs, and general resort knowledge
- Ability to handle stressful situations
- Good attendance and punctual
- Exhibits professionalism
- Exhibits good grooming habits
- Wears the proper uniform
- Works efficiently
- Follows all resort and office policies and standard operating procedures
- Conducts themselves in a professional manner with a positive attitude
- Regularly stand, walk, talk or hear, and use hands to finger, handle, or feel
- Frequently reach with hands or arms
- Occasionally climb or balance and stoop, kneel, crouch or crawl
- Occasionally lift up to 10 and 25 pounds
- Close vision
- Peripheral vision
- Occasionally exposed to fumes or airborne particles and outdoor weather conditions
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