Guest Experience Usher
$37,440–$37,440 year
On-siteOrchard Park, New York, United States
Job Summary
Greet guests upon arrival, check tickets for access, and direct them to seating locations. Monitor assigned areas for safety and comfort, report issues to Event Command, and enforce the Wait for Whistle policy respectfully. Conduct aisle walks to connect with fans, address concerns with Security and Supervisors, and verify re-entry tickets at club and suite locations. Provide directions to stadium amenities and promote Fan Experience programs. Complete initial and final walkthroughs of assigned areas. Attend mandatory training and all Bills home games and events. Work weekends, nights, and holidays as required, staying on-site for up to two hours post-event.
Required Qualifications
- Strong verbal and/or non-verbal communication skills
- Friendly, engaging, and service-oriented demeanor
- Quick learner: ability to adapt to different situations
- Team-oriented mindset
- All applicants must be 18 years of age or older
- Successfully pass a background check
- Ability to walk long distances
- Ability to climb stairs
- Ability to stand for 6 hours or more
- Ability to be outdoors in all weather conditions for 6 hours or more
- Manual dexterity and hand-eye coordination necessary for tasks such as wristbanding, ticket scanning, etc.
- Ability to work effectively in a high-noise environment
- Ability to verbally communicate with fans, staff, and partners
- Ability to navigate large venue spaces
- Must have reliable transportation to and from Highmark Stadium
- Must be able to work weekends, nights and holidays when required
- Attend mandatory training classes
- Attend all Buffalo Bills home games
- Attend additional events as required
- Ability to work in a fast paced, high stress environment
- Ability to work the entirety of stadium events
- Stay upwards of 2 hours after the conclusion of stadium events
Desired Qualifications
- Prior customer service experience
- Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Laptops & Radios
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.