Guest Experience Team Leader
On-siteChristchurch, Canterbury, New Zealand
Job Summary
Lead, coach, and motivate the FOH guest service team to deliver outstanding customer experiences while implementing and upholding service standards. Analyse guest feedback to develop strategies enhancing satisfaction and resolve issues with empathy and professionalism. Coordinate daily operations, effective rostering, and support Duty Managers with recruitment, performance management, and planning. Champion continuous improvement and best practice across the branch while promoting a strong health and safety culture. This fixed-term full-time role requires a Restricted Driver's License and thrives in a fast-paced, multicultural environment. Join Tourism Holdings Limited to make a real impact on guest experiences and team success.
Required Qualifications
- Experience in customer service, sales, hospitality, travel & tourism, or retail (supervisory/team leader level)
- Proven sales ability
- Restricted Driver's License (or higher)
- Ability to thrive in a fast-paced, multicultural environment
Desired Qualifications
- Experience in customer service, sales, hospitality, travel & tourism, or retail (supervisory/team leader level preferred)
- Passion for exceeding targets
- Strong conflict resolution and staff development skills
- Excellent communication, attention to detail, and time management
- Second language skills (especially German, French, Spanish, Mandarin, or Korean)
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