Guest Experience Team Lead

GETL at Impact Kitchen sets high hospitality standards and drives guest experiences across the full guest journey. Responsibilities include leading and training the Guest Experience Team, ensuring a best-in-class onboarding for new hires, preparing beverages to menu specifications (coffee/espressos with latte art, tonics, tea, and wellness drinks), and training in all Front-of-House roles to support a smooth service. The role requires mentoring and coaching others, coordinating with Culinary Experience teammates, maintaining espresso quality, accurate POS input, station setup/close, and sustaining cleanliness. The position emphasizes leadership development, with progression toward an Assistant Manager role, and a compensation structure of $19/hour plus tips, plus PTO for full-time staff, and flexible scheduling. Key skills include excellent communication, coaching interest, ability to thrive in a fast-paced environment, organizational and multitasking abilities, standing for extended periods, and 5 days/week availability. Industry knowledge includes food safety/public health best practices and 1-5 years leading teams; Food Handler certification is required; barista experience is preferred.