Guest Experience Supervisor
$37,440–$37,440 year
On-siteSevierville, Tennessee, United States
Job Summary
Process check-ins and check-outs, collect payments following PCI compliance, and maintain accurate guest documentation. Provide guest assistance by phone and in person while operating the PBX system to answer and direct calls. Distribute service calls to internal support and initiate service recovery when guest concerns arise. Upsell add-on services and promote goods to guests. Stock supplies and maintain a clean, organized front desk area. Support lobby line control, traffic flow, and guest safety when needed. Guest Experience Associates serve as the front line of front desk operations, representing the resort with professionalism and a guest-first attitude to ensure seamless arrival and departure experiences.
Required Qualifications
- Efficiently handle multiple duties
- Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, calculator
- Requires a good understanding of company policies and procedures
- Working knowledge of resort amenities, room designs, and general resort knowledge
- Ability to handle stressful situations
- Good attendance and punctual
- Exhibits professionalism
- Exhibits good grooming habits
- Wears the proper uniform
- Works efficiently
- Follows all resort and office policies and standard operating procedures
- Conducts themselves in a professional manner with a positive attitude
- Regularly stand, walk, talk or hear, and use hands to finger, handle, or feel
- Frequently reach with hands or arms
- Occasionally climb or balance and stoop, kneel, crouch or crawl
- Occasionally lift up to 10 and 25 pounds
- Close vision
- Peripheral vision
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