Guest Experience Supervisor - Vegas
$41,600–$41,600 year
On-siteLas Vegas, Nevada, United States
Job Summary
Oversee day-to-day experience floor operations, including ticketing, guest services, and photo activities. Actively participate in defining team culture, train staff, and enforce disciplinary actions per the employee handbook. Maintain daily break schedules, manage timekeeping systems, and enforce dress codes while jumping into any operational area as needed. Complete daily summary reports and troubleshoot issues to ensure an immersive, welcoming environment. Work a flexible schedule of up to five days or 28 hours per week at $20.00 per hour. This part-time role supports worldwide location-based entertainment experiences, fostering a positive atmosphere for guests and team members.
Required Qualifications
- Must be able to remain in a standing stationary position more than 75% of the time
- Must be able to move about inside the exhibit space
- Must be able to work a minimum of three shifts, one of which must be a weekend day
- Occasionally lifts and moves items / equipment weighing up to 50 pounds
- Must be able to work a variable schedule including evenings, weekends, and holidays
- High school diploma (or equivalent)
- At least 6 months of supervisory or commensurate leadership experience
- At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)
- Experience working in the Attractions and Amusement Industry welcomed
- Experience using a ticketing system
Desired Qualifications
- some college is preferred (current students welcome to apply)
- Exceptional communication skills
- Organized and detail oriented
- Ability to multitask
- Strong leadership skills; ability to lead by example
- Self-Starter and proactive
- Maintain grace under pressure and enjoy working in a fast-paced and fluid environment
- Excellent problem solver with the ability to troubleshoot and come up with creative solutions
- Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
- Experienced in customer service, communication, written and interpersonal skills
- Experienced with POS systems and Gmail
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