Guest Experience Supervisor - Protea Hotel Fire & Ice! by Marriott Cape Town

Process guest check-ins by verifying identity, assigning rooms, and securing payment before issuing keys. Manage daily accounts, compile reports, and balance cash at shift start and end. Resolve guest requests by contacting departments, following up on satisfaction, and documenting exceptions in logs. Train and coach hourly staff on core values, job roles, and technical duties. Mentor employees through performance discussions, assign tasks, and ensure adherence to safety and quality standards. Serve as the first point of contact for the Open Door Policy and report accidents or unsafe conditions immediately.