Guest Experience Supervisor - Mission Hill
$52,000–$52,000 year
On-siteWest Kelowna, British Columbia, Canada
Job Summary
Lead the day-to-day operation of the Guest Experience team by maintaining strong floor presence, conducting daily pre-shift meetings, and assigning team responsibilities. Manage guest experience logistics through reservation systems, coordinate VIP experiences, and oversee boutique presentation and inventory readiness. Coach and develop frontline staff while resolving guest concerns and ensuring compliance with liquor regulations. Support sales performance by promoting wine club memberships and championing winery initiatives. Ensure seamless delivery of winery experiences and maintain operational excellence across the estate.
Required Qualifications
- 2–5 years of experience in hospitality, tourism, luxury retail, winery operations, guest experience, or a related customer-facing environment
- Experience leading, coaching, and supporting frontline teams in a fast-paced operational setting
- Strong organizational and planning skills with the ability to manage multiple priorities, changing business needs, guest requests, and operational deadlines
- Confidence using reservation and hospitality systems such as Tock, Commerce7, and other guest experience platforms
- A strong guest-first mindset and passion for creating memorable, personalized experiences
- Experience supporting sales goals, merchandising initiatives, inventory processes, cash handling, and operational reporting
- Excellent communication, problem-solving, and relationship-building skills
- Ability to remain calm, professional, and solutions-oriented while balancing guest expectations and operational priorities
- Serving It Right certification, or the ability to obtain and maintain certification
- Flexibility to work weekends, evenings, holidays, and special events
- Ability to work in a fast-paced hospitality environment with extended periods of standing, walking, and moving throughout indoor and outdoor estate spaces
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