Guest Experience Supervisor

Process all guest check-ins, verifying identity, payment, and room assignment while securing payment before issuing keys. Set up accurate accounts, enter Marriott Rewards information, and ensure rates match market codes. Compile daily reports, balance receipts, and count bank deposits at shift start and end. Accommodate guest requests, supply property information, and notify Loss Prevention of theft reports. Assist management in training, evaluating, and coaching staff; serve as a role model for the Open Door Policy. Welcome guests, assist individuals with disabilities, and ensure adherence to quality standards. Follow all safety procedures, complete certifications, and maintain confidentiality of proprietary information. Perform other reasonable duties as requested by supervisors.