Guest Experience Supervisor (m/w/d)

Process all guest check-ins by verifying identity, assigning rooms, and issuing keys while securing payments and adjusting billing. Compile daily reports, balance receipts, and count bank funds at shift start and end. Accommodate guest requests, supply property information, and notify Loss Prevention of theft reports. Assist management in training, evaluating, and coaching employees while modeling the Guarantee of Fair Treatment policy. Welcome guests, address service needs, and ensure adherence to quality standards using POS systems. Complete safety training, report accidents, and maintain confidentiality of proprietary information.