Guest Experience Supervisor - Courtyard By Marriott Kuala Lumpur City Center

Process all guest check-ins, verify identity and payment, assign rooms, and issue keys while securing payment prior to access. Set up accurate accounts, enter Marriott Rewards information, and ensure rates match market codes. Compile daily reports, balance and drop receipts, and count bank funds at shift start and end. Accommodate guest requests, supply property information, and notify Loss Prevention of theft reports. Assist management in training, evaluating, and coaching employees while maintaining positive working relationships. Follow company policies, report safety incidents, and ensure adherence to quality standards using POS systems.