Guest Experience Specialist
RemoteUnited States
Job Summary
Manage high-volume digital orders by cross-verifying guest matrices, building precise quotes, and organizing omnichannel triggers in Zendesk to execute revenue-generating events. Protect brand reputation by mapping metrics in Yext, deploying automated macros, and addressing negative feedback in Toast to ensure flawless digital presence. Balance financials with precision by auditing tax exemptions, executing order reversals, and processing failed resubmissions in OLO. Cultivate customer loyalty through independent wallet balance audits in Paytronix and gift card infrastructure management. This remote role requires mastery of enterprise ERPs like OLO, Toast POS, and Zendesk, with overtime and night differential pay.
Required Qualifications
- flawless English skills
- dedicated, distraction-free remote workspace
- highly reliable, high-speed internet
- dedicated, distraction-free remote workspace with highly reliable, high-speed internet
Desired Qualifications
- documented mastery or the ability to quickly master a unified stack (OLO, Toast POS, Paytronix, Zendesk, Yext)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.