Guest Experience Specialist

Guest Experience Specialist role at Residence Inn by Marriott Montreal Downtown focusing on delivering memorable guest experiences beyond the traditional front desk. Responsibilities include guiding guests through their stay, addressing requests, processing operational needs, completing reports, delivering meals, sharing local area highlights, and maintaining a safe, professional environment. The role requires staying on feet and moving around, with the ability to move, lift, carry, push, and pull objects up to 25 pounds, plus reaching overhead and bending/twisting as needed. Emphasizes confidentiality, following company policies, and maintaining professional appearance and communications to ensure guest satisfaction.