Guest Experience Specialist

Guest Experience Specialist at Marriott who ensures a memorable stay by taking ownership of the guest experience beyond traditional front desk duties. Responsibilities include assisting guests during check-in/check-out, answering requests, processing operational needs, delivering meals, compiling reports, and sharing local highlights. Requires standing or walking for extended periods and a hands-on approach to work, including moving, lifting, carrying up to 25 pounds, reaching overhead and below the knees (bending, twisting, pulling, stooping). Emphasizes safe work practices, confidentiality, professional appearance, and clear communications. No supervisory responsibilities; education requirement is a high school diploma or GED; no related work experience required; license or certification not required.