Guest Experience Specialist
On-site · Washington, District of Columbia, United States
Job Summary
Guest Experience Specialist at Marriott responsible for delivering a memorable guest experience beyond the front desk. Roles include guiding guests through their stay, addressing guest requests, processing operational needs, delivering meals, and sharing highlights of the local area. The position emphasizes safety, confidentiality, professional appearance, adherence to company policies, and a hands-on approach to duties such as standing/walking for extended periods and lifting up to 25 pounds. Strong emphasis on guest-first mindset and delivering quality service to ensure a positive guest journey.
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