Guest Experience Specialist (Fixed-term contract) LBG
$312,000–$312,000 year
On-siteLe Bourget, Île-de-France, France
Job Summary
Manage day-to-day base operations by making and processing guest reservations via Signet, checking Outlook and Signet boxes regularly, and responding to requests promptly. Facilitate departing and arriving flights while coordinating with stakeholders to share service details and flight information. Ensure all guests receive an outstanding experience across all touchpoints from reservation through arrival and departure, including manual handling. This fixed-term contract requires rotating shift work (4/2) seven days a week, running daily from 6 a.m. to 10 p.o.m. Candidates must hold a full EU driving licence, right to work in France, and pass background checks. Fluency in French and English is mandatory.
Required Qualifications
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle)
- Ability to pass drug tests
- Airport background check requirements to receive and maintain an airport security badge
- Insurable by the Company's applicable insurance policies
- Right to work in France
- Full EU driving licence
- Fluent French
- Fluent English
- Ability to work accurately under pressure in a fast-paced, operational environment
- Ability to stay calm, focused and organised when things get busy
- IT-literate
- Good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint
Desired Qualifications
- Proven experience within a related role either within Aviation Services or Hospitality
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