Guest Experience Specialist

Deliver a wide range of services that guide guests through their entire stay with a guest-first mindset, taking ownership of the guest experience in main hotel areas. Process operational needs, address guest requests, complete reports, deliver quality meals, and share local area highlights. Maintain confidentiality, protect company assets, and uphold quality standards while ensuring uniform, personal appearance, and communications remain professional. Work on your feet moving around, standing, sitting, or walking for extended periods, and handle lifting, carrying, pushing, pulling, and placing objects up to 25 pounds. Follow company policies and procedures to create a safe workplace.