Guest Experience Specialist / Butler
On-site · Charleston, South Carolina, United States
Job Summary
Guest Experience Specialist / Butler role at The Spectator Hotel in Charleston, SC, delivering luxurious guest service, escorting guests to rooms, assisting with luggage, presenting hotel features, coordinating with departments, and providing local information and directions; requires guest-first service mindset, attention to detail, strong communication, ability to handle requests, and flexibility to work varied shifts; includes duties such as room-service support, special requests handling, and maintaining AAA Four Diamond standards.
Required Qualifications
- Minimum of 1 year of hospitality or guest service experience in a luxury or boutique hotel
- Experience of working for a four star and/ or diamond property preferred
- Excellent communication skills, both written and verbal
- Must have ability to courteously present information to people in one-on-one and group situations
- Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
- Highest attention to detail required and able to manage competing priorities and multiple deadlines in a fast paced environment
- Ability to easily adapt to organizational and environmental changes
- Adhere to all regulatory, company and department policies and procedures
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 70 pounds without assistance
- Must be flexible to working days, early mornings, evenings, weekends, and holidays
- Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy.
- Follow all company policies and procedures
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