Guest Experience Shift Lead
$33,280–$33,280 year
On-siteColumbus, Ohio, United States
Job Summary
Lead the Guest Experience Shift by operating rides, hosting the 4D Cinema, and supervising play areas to create welcoming, memorable experiences for every visitor. Serve as the Attraction Duty Manager one or more days each week, overseeing daily operations, delegating assignments, and managing guest flow while ensuring safety standards are met. Respond to guest questions and concerns with professionalism, then train, coach, and support Guest Experience Hosts across all primary operational areas to build confidence and maintain training records. Provide ongoing feedback to help team members grow and foster a culture built on teamwork, creativity, and accountability within our fast-paced environment.
Required Qualifications
- High School Diploma or GED
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, guest-focused environment
- Basic computer skills and experience using standard office software
- Ability to work flexible hours, including evenings, weekends, holidays, and school breaks
- Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment
- Previous leadership, trainer, or shift lead experience
- Experience coaching or mentoring team members
- Knowledge of attraction operations or family entertainment venues
- Child Safeguarding Background Screening
Desired Qualifications
- Guest-obsessed and passionate about creating memorable experiences
- A positive leader who motivates and inspires others
- Comfortable making decisions and leading operations in a fast-paced environment
- Organized, adaptable, and able to manage multiple priorities
- A strong communicator who enjoys working collaboratively with both guests and teammates
- Enthusiastic, dependable, and passionate about creating magical experiences for families
- Energetic, enthusiastic, and guest-focused
- Natural leader who enjoys working with people
- Thrives in a fast-paced environment
- Isn't afraid to be a little silly
- Passionate about creating magical experiences for families
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