Guest Experience Representative
On-siteNoosa Heads, Queensland, Australia
Job Summary
Deliver exceptional check-in and check-out experiences while managing guest enquiries across phone, email, and in-person channels. Maintain accurate records in the property management system for reservations, billing, and room statuses, then liaise with Housekeeping and Maintenance on room readiness and service requests. Process payments, bonds, and refunds while completing end-of-shift balancing, and handle guest concerns with confidence. Keep the front desk and lobby immaculate, administer keys and access cards, and uphold Body Corporate by-laws and emergency response protocols. This rotating roster role involves evenings and weekends within Belmo's boutique luxury accommodation portfolio in the Noosa region.
Required Qualifications
- A genuine customer-service focus
- Strong communication and interpersonal skills, both written and verbal
- Confidence with computer systems and the ability to pick up new software quickly
- The ability to multitask and stay composed in a fast-paced environment
- Strong attention to detail, particularly with cash handling, billing, and guest records
- Reliability, punctuality, and availability across a rotating roster, including evenings and weekends
- Professional presentation and conduct at all times
- Prior hotel reception or front office experience
- Experience in a serviced apartment, short-term letting, or management rights property
- Familiarity with a hotel PMS
- An understanding of strata or Body Corporate environments
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