Guest Experience Manager - Vancouver (Seasonal Full Time until November)
$46,620–$51,800 year
On-site · Vancouver, British Columbia, Canada
Job Summary
Oversee daily train station and guest centre operations to deliver exceptional guest experiences and brand representation. Lead the destinations team, coordinate logistics with internal partners and external vendors, manage luggage transfer and guest flow, uphold RM brand aesthetics and SOPs, and drive KPI and Net Promoter Score targets. Serve as main point of contact for partners, maintain safety standards, and foster strong relationships with hotels, transportation providers, and suppliers to ensure seamless guest journeys from arrival to departure.
Required Qualifications
- Bachelor’s degree in Tourism Management or Hospitality considered an asset; or a combination of education and experience
- Valid AB or BC Driver’s License required
- 5+ years of leadership experience leading large teams in an operations capacity
- 3+ years' experience working in an operations capacity ideally in tourism or hospitality preferred
- Experience with reporting, scheduling, and documenting Standard Operating Procedures (SOPs) considered an asset
- Confidence and competency with public speaking in front of large groups and/or on microphones
- Ability to adapt to new technology and learn platforms
- Experience using CRM systems (particularly Salesforce) is an asset
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