Guest Experience Manager - Plymouth Office
$52,000–$62,400 year
On-sitePlymouth, Wisconsin, United States
Job Summary
Oversee branch operations at the Plymouth, WI office while leading and mentoring frontline staff (Tellers and CSRs). Responsibilities include performance evaluations, coaching, hiring/training, conducting teller/ATM/vault audits, scheduling, and ensuring compliance and security. Drive a superior G.U.E.S.T. Experience by handling transactions, opening accounts, and responding to inquiries; actively promote bank products and services and assist with loan applications. Serve as Notary Public when needed and manage daily branch operations including cash handling, armored car coordination, ATM maintenance, and night depository processing, while fostering a positive, collaborative, and compliant branch environment. Strong emphasis on leadership, customer service excellence, cross-selling, and branch event coordination.
Required Qualifications
- Minimum of 18 months banking experience
- both teller and supervisory experience preferred
- strong leadership and interpersonal skills
- proficient in Microsoft Office Suite and banking software
- excellent organizational and time management skills
- knowledge of bank products and services
- experience with loan applications preferred
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