Guest Experience Manager - On Call
$66,560–$66,560 year
On-site · New York City, New York, United States
Job Summary
On-call Guest Experience Manager focused on welcoming guests, facilitating smooth check-in/check-out, and delivering personalized hospitality. Responsibilities include greeting guests warmly, anticipating needs, resolving inquiries with a calm, solutions-based approach, collaborating with the team to ensure smooth front office operations, maintaining high standards of service and operational efficiency, and delivering a memorable farewell to encourage guest return. Must uphold excellent interpersonal communication and hospitality-focused service while supporting the Senior Guest Experience Manager and department goals.
Required Qualifications
- Excellent communication skills
- Ability to work independently and as part of a team
- Flexibility to work varied shifts including rotation of overnight shifts
- Punctuality and reliability in meeting scheduled work hours
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