Guest Experience Manager
On-site · Melbourne, Victoria, Australia
Job Summary
Lead day-to-day Front Office operations at The Ritz-Carlton, Melbourne Sky Lobby, acting as the hotel’s service leader on shift; manage the guest experience journey from check-in to departure with a focus on personalised service; supervise staffing levels to meet guest-service and financial goals; address guest inquiries and resolve complaints or crises; develop and motivate the Ladies and Gentlemen, plan team-building activities, and drive continuous improvement of service procedures; be the expert on the hotel and surrounding area to exceed guest expectations and support overall property objectives.
Required Qualifications
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role such as Front Office Duty Manager or a Senior Front Office Supervisor
- First aid and RSA accredited or willing to be prior to commencement
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