Guest Experience Manager - Koloa Landing

Job Summary

Required Qualifications

• •High school or equivalent education
• •Bachelor's degree and/or equivalent level of education
• •Front desk operations experience
• •Three to five years of management experience
• •Ability to provide and maintain a valid driver's license
• •Must be able to speak, read, write, and understand the primary language used in the workplace
• •Must possess basic computer skills
• •Must possess basic computational ability
• •Must have excellent leadership capability and customer relations skills
• •Must be detail oriented with outstanding organizational and communication skills
• •Must be able to maintain a neat and professional appearance
• •Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally
• •Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed
• •Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well
• •Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations
• •Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors
• •Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception
• •Must be able to sit at a desk for up to four (4) hours per day
• •Must be able to stand and exert well-paced mobility for up to four (4) hours in length
• •Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
• •Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis
• •Must be able to lift up to 45 lbs. as needed
• •Must be able to push and pull carts and equipment weighing up to 250 lbs.
• •Regular attendance in conformance with the standards which may be established by Azul Hospitality
• •Attendance at all scheduled training sessions and meetings
• •Full compliance with Azul Hospitality rules and regulations for the safe and effective operation of the hotel's facilities
• •Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts
• •Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail

Desired Qualifications

• •Knowledgeable of loyalty programs, brand standards and hospitality industry systems