Guest Experience Manager (Full-Time Position)
On-siteBessemer, Alabama, United States
Job Summary
Lead Admissions, Front Gate, Guest Services, Parking, Season Pass Processing, Reception, and Group Sales operations while recruiting, training, and coaching supervisors. Ensure exceptional guest service, resolve concerns professionally, and manage staffing, scheduling, and labor budgets. Drive group sales growth, monitor satisfaction metrics, and enforce compliance with safety and cash handling policies. Serve as Manager on Duty as assigned and collaborate with leadership to achieve attendance and revenue goals. Requires 3–5 years of leadership experience in theme parks or hospitality, proficiency in Microsoft Office, and availability for weekends and holidays.
Required Qualifications
- At least 18 years of age
- 3–5 years of leadership experience in theme parks, attractions, hospitality, or guest service
- Strong leadership, communication, problem-solving skills and organizational skills
- Experience managing multiple teams in a fast-paced environment
- Proficiency with Microsoft Office and operational software
- Ability to make sound decisions in a fast-paced environment
- Ability to work weekends, holidays, and flexible hours
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