Guest Experience Manager – Front of House Manager (Franchise)

Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience. Lead labor scheduling to maintain service rosters, control revenue targets for beverages and desserts, and execute administrative audits. Oversee crew training and certification for front and back of house, including performance appraisals and weekly training schedules. Drive recruitment and selection for front of house candidates while executing local store marketing, maintaining menu boards, and managing in-store contests. Enforce housekeeping systems through QA audits, Board of Health inspections, and monitoring cleaning supplies. Complete weekly preventive maintenance checklists, identify repair issues, and ensure restaurant lighting meets standards.