Guest Experience Manager
On-siteRio de Janeiro, Rio de Janeiro, Brazil
Job Summary
The Guest Experience Manager will develop and implement the VIP guest experience concept within the FIFA VIP Hotel environment (including FIFA Club), focusing on brand implementation, experiential elements, F&B concepts, and curated guest touchpoints such as gifts and in-hotel experiences. Responsibilities include defining the FIFA Club concept, overseeing supplier/tender processes for experiential providers, coordinating VIP guest experience activities, acting as FIFA Club Manager during tournament time, collaborating with cross-functional teams (Accommodation, Protocol, Transport, Branding), delivering training for suppliers and volunteers, and ensuring high standards of service and seamless on-site delivery in the FIFA Women’s World Cup 2027 in Brazil. Requires located work in Rio de Janeiro with relocation to Rio, fluency in Portuguese and English, and strong stakeholder management in a fast-paced, premium hospitality environment.
Required Qualifications
- Bachelor’s or Master’s Degree in Business Management, Hospitality Management, Event Management, Marketing & Communications, or related field
- 5+ years of proven experience in developing and delivering premium VIP guest experience concepts and operations
- Experience in coordinating external agencies and suppliers for experience delivery
- Right to work in Brazil
- Ability to relocate to Rio de Janeiro
- Fluent Portuguese and English (spoken and written)
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