Guest Experience Manager
On-siteCabo San Lucas, Baja California Sur, Mexico
Job Summary
Lead and enhance the overall guest experience by ensuring exceptional service delivery across all guest-facing departments and overseeing teams to drive guest satisfaction and employee engagement. Monitor adherence to brand standards, collaborate with operational departments for a seamless guest journey, and translate goals into actionable team plans. Manage property operations by executing second-effort recovery plans, publishing satisfaction results, and conducting semiannual one-on-one staff meetings. Handle guest concerns proactively, assist in hiring decisions, and perform required annual quality audits while reviewing financial statements to determine cost reduction areas.
Required Qualifications
- High school diploma or GED
- 4 years experience in the guest services, front desk, housekeeping, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in the guest services, front desk, housekeeping, or related professional area
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