Guest Experience Manager - Cibolo/New Braunfels

Ensure guest experience is positive and memorable by responding to service recovery issues urgently and friendly. Maintain efficiency and productivity while keeping product quality and service consistently high. Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members. Efficiently manage team members to maximize service levels while minimizing labor costs. Ensure implementation of safety standards and monitor for compliance with all local, state, and federal laws. Assist senior management with controlling and monitoring financial operations. Prepare and submit required reports, invoices, and other deliverables in a timely manner. Maintain proficiency in designated department areas and oversee team members while providing guidance. Work with senior management for continual development and training.