Guest Experience Manager
On-siteCape Town, Western Cape, South Africa
Cape Town, Western Cape, South AfricaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Provide exceptional experiences for guests throughout their stay by acting as a 'One Point Contact' to gain feedback and resolve concerns. Monitor daily bookings to ensure assigned rooms are prepared and checked prior to check-in, while coordinating communication between guests and Housekeeping and Food & Beverage teams. Inform guests of hotel services, including facilities and dining options, and promote all amenities, conveniences, and programs offered. Work within a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance at Mount Nelson.
Required Qualifications
- Diploma / Degree from a reputable institution
- Minimum of 3-4 years' experience in a similar role in luxury hospitality sector
- Proven work experience at a mid to senior level in hospitality management
- Proficiency in English
- Strong sense of responsibility
- Professional presentation
- Familiarity with hospitality industry luxury standards
Desired Qualifications
- Knowledge of other languages
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