Guest Experience Manager
$39,520–$45,760 year
On-sitePalm Harbor, Florida, United States
Job Summary
Monitor key performance indicators like order accuracy and speed of service, developing action plans to maintain top-tier results. Lead and mentor front-of-house staff, ensuring they meet Chick-fil-A's service model and operational standards. Oversee all guest-facing operations, including opening and closing the restaurant, managing drawers, and serving as a key holder. Conduct regular inspections of dining areas and drive-thru to ensure compliance with health, safety, and sanitation regulations. Partner with kitchen leadership to coordinate timely food orders and seamless communication. Deliver consistent 2nd Mile Service with a friendly demeanor, offering immediate responses to guest needs and fostering a collaborative team environment.
Required Qualifications
- Restaurant experience
- Open availability including early mornings, days, nights, & Saturdays
Desired Qualifications
- experience with Chick-fil-A
- Previous leadership or supervisory experience
- Excellent communication and interpersonal skills
- Strong work ethic and positive attitude
- Commitment to Chick-fil-A's values and mission
- Ability to inspire and motivate a team
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