Guest Experience Expert (Welcome Desk Agent)

Deliver a wide range of services that guide guests through their entire stay, including processing operational needs, addressing guest requests, completing reports, and sharing local area highlights. Take the initiative to move about the space and handle hands-on tasks such as standing, sitting, walking, and lifting objects weighing up to 10 pounds. Maintain a safe workplace by following company policies, procedures, and confidentiality standards while ensuring professional appearance and communications. Ensure uniform quality and uphold standards for every transaction to create a memorable and unique experience for guests.