Guest Experience Expert - Sheraton Grand London Park Lane
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeHospitality ServicesEnterprise
Full TimeEnterpriseHospitality Services
Job Summary
Deliver exceptional service over the telephone as the first point of contact for guest interactions, coordinating requests and providing information about hotel facilities. Handle multiple inquiries efficiently while collaborating with all hotel departments to ensure prompt service delivery and seamless guest experiences. Manage guest enquiries and requests with a guest-focused approach, utilizing hotel systems to resolve issues accurately. Work flexible shifts including evenings, weekends, and public holidays to support operations.
Required Qualifications
- Flexibility to work shifts, including evenings, weekends and public holidays
- Previous experience in a customer service, call centre, hotel operations or hospitality environment
- Excellent telephone etiquette and communication skills
- A friendly, professional and guest-focused approach
- Strong organisational skills with the ability to multitask in a fast-paced environment
- Confidence using hotel systems and handling multiple requests accurately
- A proactive mindset with strong problem-solving abilities
- Ability to work collaboratively with all hotel departments to ensure prompt guest service delivery
Desired Qualifications
- Previous hotel Reception or Front Office experience
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