Guest Experience Expert - Service Express (Telephone Operator)

Deliver a wide range of services that guide guests through their entire stay, including processing operational needs, addressing guest requests, completing reports, and sharing local area highlights. Move about the space to take a hands-on approach to work, lifting and carrying objects weighing less than or equal to 10 pounds without assistance. Maintain a safe workplace by following company policies, procedures, and confidentiality standards while ensuring professional appearance and communications. Work standing, sitting, or walking for extended periods to create a memorable and unique experience for every guest.