Guest Experience Expert (Receptionist) I AC Hotel by Marriott Cape Town
On-site · Cape Town, Western Cape, South Africa
Job Summary
Guest Experience Expert responsibilities include guiding guests through their stay with proactive service, handling check-in/check-out processes, addressing guest requests, preparing reports, and sharing local area highlights. The role emphasizes creating a safe, professional environment, maintaining confidentiality, upholding company policies, and ensuring guest interactions are smooth and memorable. The position requires standing/walking for extended periods and performing hands-on tasks (moving, lifting up to 10 pounds) as part of delivering an exceptional guest experience.
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