Guest Experience Expert (Front Desk, i-Job Program)

Establish guest connections via email prior to arrival and serve as the primary point of contact for all queries. Welcome guests with personalized greetings, anticipate service needs, and resolve issues using brand-specific protocols to build trust. Manage check-in and check-out procedures, verify reservations, process payments, and handle cash transactions in accordance with accounting policies. Coordinate transportation arrangements, deliver amenities and luggage, and troubleshoot technological devices in public spaces. Maintain accurate records by running daily reports, updating profiles on the PMS and GXP platforms, and documenting shift logs. Rotate through various front office sections including Front Desk, Concierge, and Bell duties while adhering to all safety, security, and quality assurance standards.