Guest Experience Expert (Front Desk Agent)

Process check-ins and check-outs, address guest requests, and complete reports while guiding guests through their entire stay. Move about the space to handle operational needs, share local area highlights, and ensure a safe, professional environment that upholds quality standards. Maintain confidentiality, protect company assets, and ensure uniform and communications are professional while standing, sitting, or walking for extended periods. Lift and carry objects weighing up to 10 pounds as needed.