Guest Experience Expert (Executive Lounge Agent)

Deliver a wide range of services that guide guests through their entire stay, processing operational needs, addressing guest requests, completing reports, and sharing local area highlights. Move about the space to execute tasks, standing, sitting, or walking for extended periods while handling objects weighing up to 10 pounds. Maintain a safe workplace, follow company policies, protect assets, and ensure professional appearance and communications. Create a memorable and unique experience for every guest while upholding quality standards.