Guest Experience Expert (Concierge)
On-site · Kuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
The Guest Experience Expert (Concierge) role at Marriott in Kuala Lumpur centers on delivering a memorable guest experience through hands-on service, guiding guests through their stay, handling operational needs, addressing guest requests, completing reports, and sharing local area highlights. The position emphasizes a safe, professional work environment with a strong emphasis on appearance, confidentiality, policy adherence, and asset protection. Responsibilities include standing, moving about, and lifting up to 10 pounds as part of daily duties, with emphasis on proactive guest service and hospitality excellence.
Required Qualifications
- Education: High school diploma or GED equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
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