Guest Experience Expert (Call Center Agent)

Process operational needs, address guest requests, complete reports, and share local area highlights to guide guests through their entire stay. Move about the space to deliver a wide range of services, taking a hands-on approach that includes standing, sitting, or walking for extended periods. Lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance while maintaining professional uniform, appearance, and communications. Ensure a safe workplace by following company policies, procedures, confidentiality standards, and quality guidelines.