Guest Experience Expert (Bell, i-Job Program)

Concierge and Bell operations, ensuring guest satisfaction by escorting arrivals and departures, managing luggage storage, and delivering packages. Provide local attraction information, handle reservations, and maintain smooth forecourt traffic. Maintain cleanliness at the Concierge Counter and Bell Stand, update the Bellman Movement Log, and attend daily briefings. Process cash transactions, count bank at shift end, and follow security procedures for transporting funds. Coordinate with Front Desk and At-Your-Service teams for room changes and ad-hoc duties. Rotate through Front Office sections as part of the Integrated-Job program.