Guest Experience Concierge
On-siteAustin, Texas, United States
Job Summary
Consistently offer professional, engaging, and friendly service adhering to Forbes Travel Guide standards by providing information to all guest inquiries and coordinating requests through meaningful itineraries. Maintain complete knowledge of hotel features, services, amenities, local attractions, and competitor offerings to assist guests with plans and arrangements while supporting the department in managing online review responses. Contribute to the preparation of the Daily Report, attend scheduled meetings, and follow all safety and service policies. This role supports the Guest Experience department at Fairmont Austin, a luxury property with 1,048 rooms and extensive event space, within the Accor team.
Required Qualifications
- Exceptional customer service skills
- Able to effectively communicate English in both written and oral forms
- Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines
- Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts
- Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Desired Qualifications
- Previous hotel experience is an asset
- Multi-lingual strongly preferred
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