Guest Experience Captain
On-siteSummerville, South Carolina, United States
Job Summary
Facilitate and guide guests through their unique experience at Buffalo Wild Wings by determining their needs and interests to deliver a customized social atmosphere. Showcase technology, food, and beverage menus including mass sampling, while engaging guests with sports events and upcoming programs. Create personal connections between guests and the FOH team, including transitions to servers or bartenders, and ensure seamless experiences through constant communication. Manage audio-visual equipment, execute guest engagement plays for food, beverage, and community connectedness, and introduce guests to loyalty initiatives like Blazin' Challenge. Coordinate goals with other front-of-house positions, submit weekly marketing objectives, and lead current and future event planning as assigned by restaurant leadership. Maintain a cooperative working climate while fostering relationships with community partners and restaurant leadership.
Required Qualifications
- Motivated self-starters
- Team players
- Full of positive energy
- Excited about meeting new people and getting to know our guests
- Must be able to work part-time, averaging 29 hours or less a week
- Must be able to work 36 to 40 hour work week for full-time eligibility
Desired Qualifications
- Experience with sports
- Knowledge of food and beverage menu
- Experience with technology
- Experience with events, programs, and promotions
- Ability to determine Guest interest in sports
- Ability to transition Guests to or from Server or Bartender
- Ability to communicate with FOH Team Members
- Experience with BWWs loyalty program
- Experience with EWRF
- Experience with Blazin' Challenge
- Ability to showcase and execute Guest Engagement Plays
- Experience with Eat Wings Raise Funds
- Experience with Home Team Advantage
- Experience with business to business activities
- Experience with community events
- Ability to submit weekly marketing objectives
- Ability to communicate local Guest Experience activities to Franchised Restaurant Leadership
- Ability to plan and manage current and future events
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.