Guest Experience Captain
On-siteCross Lanes, West Virginia, United States
Job Summary
Engage guests throughout their experience by determining needs and interests to deliver customized interactions. Showcase food, beverage, and technology while facilitating seamless transitions to servers and bartenders. Communicate daily sports events and upcoming programs, manage audio-visual equipment, and execute guest engagement plays. Follow up to ensure expectations are met and introduce guests to loyalty initiatives. Coordinate goals with front-of-house positions and submit weekly marketing objectives to leadership. Plan current and future events as assigned. Maintain positive relationships with all team members to foster morale and efficiency.
Required Qualifications
- Part-time availability averaging 29 hours or less per week
- Ability to work 36 to 40 hours per week for full-time eligibility
- 12-month look back period eligibility for medical benefits
- Ability to engage with guests throughout their experience
- Ability to determine guest needs, interests, and reasons for choosing BWW
- Ability to showcase technology, food and beverage menu, events, programs, and promotions
- Ability to determine guest interest in sports
- Ability to make personal connections between guests and BWW team
- Ability to transition guests to or from servers or bartenders
- Ability to communicate with FOH Team Members
- Ability to follow up with guests throughout their experience
- Ability to facilitate and communicate sports for the day and upcoming events
- Ability to manage audio visual equipment experience and atmosphere
- Ability to introduce guests to current programs such as BWWs loyalty program, EWRF, Blazin' Challenge, and other available programs
- Ability to showcase and execute the three Guest Engagement Plays
- Ability to facilitate Eat Wings Raise Funds, Home Team Advantage, business to business, community events, and other community relationship building activities
- Ability to complete assigned Guest Experience strategies/programs and plans
- Ability to execute Captain Engagement Zone expectations
- Ability to communicate local Guest Experience activities to Franchised Restaurant Leadership
- Ability to submit weekly marketing objectives and recap results
- Ability to plan and manage current and future events
- Ability to coordinate goals and activities with other FOH positions
- Ability to maintain a favorable working relationship with all other Team Members
Desired Qualifications
- Enthusiasm and passion for working in a fun, high-energy environment
- Enjoyment of working with a growing company
- Excitement about meeting new people and getting to know guests
- Motivation as a self-starter
- Team player mindset
- Positive energy
- Interest in sports
- Interest in food and beverages
- Interest in family, friends, and experience
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