Guest Experience Captain
On-siteLa Vale, Maryland, United States
Job Summary
Engage guests throughout their Buffalo Wild Wings experience by determining needs and interests to deliver customized interactions. Showcase technology, food, beverage menus, and events while facilitating seamless transitions to servers and bartenders. Communicate daily sports events and upcoming programs, manage audio-visual equipment, and execute Guest Engagement Plays for community connectedness. Evaluate opportunities to introduce guests to loyalty programs and community initiatives like Eat Wings Raise Funds. Submit weekly marketing objectives and coordinate goals with front-of-house positions to ensure a cooperative climate. Maintain favorable relationships with all team members and complete assigned strategies as set by restaurant leadership.
Required Qualifications
- Part-time availability averaging 29 hours or less a week
- Ability to work 36 to 40 hour work weeks for full-time eligibility
- 12 month look back period eligibility for medical benefits
- Ability to engage with Guests throughout their BWW experience
- Ability to determine Guest's needs, interest, and why they chose BWW
- Ability to interact appropriately to deliver customized Guest experience
- Ability to showcase technology, food and beverage menu
- Ability to conduct mass sampling and sauce/seasonings sampling
- Ability to showcase events, programs/promotions
- Ability to determine Guest interest in sports
- Ability to make a personal connection/interaction between Guests and BWW team
- Ability to transition the Guest to or from the Server or Bartender
- Ability to constantly communicate with the FOH Team Members
- Ability to follow-up with Guests throughout their experience
- Ability to facilitate and communicate sports for the day and upcoming events
- Ability to manage audio visual equipment experience and atmosphere
- Ability to introduce Guests to current programs such as BWWs loyalty program, EWRF, Blazin' Challenge, and other available programs
- Ability to showcase and execute the three Guest Engagement Plays
- Ability to facilitate Eat Wings Raise Funds, Home Team Advantage, business to business, community events, and other community relationship building activities
- Ability to complete assigned Guest Experience strategies/programs and plans
- Ability to execute Captain Engagement Zone expectations
- Ability to communicate local Guest Experience activities to Franchised Restaurant Leadership
- Ability to submit weekly marketing objectives and recap results
- Ability to plan and manage current and future events
- Ability to coordinate goals and activities with other FOH positions
- Ability to maintain a favorable working relationship with all other Team Members
Desired Qualifications
- Enjoys working in a fun, high-energy environment
- Brings enthusiasm and passion to Buffalo Wild Wings
- Excited about meeting new people and getting to know guests
- Is a motivated self-starter
- Is a team player
- Is full of positive energy
- Has advancement opportunities available
- Has flexible schedules
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