Guest Experience Associate - R
On-siteRegina, Saskatchewan, Canada
Job Summary
Welcome families, volunteers, donors, and community members to the House, managing incoming calls, tours, and donations while coordinating guest needs like Boardroom bookings and parking. Oversee the local Volunteer Program by maintaining the volunteer database, providing onsite training, and directing volunteers throughout their shifts. Handle administrative duties including record keeping, correspondence, and organizing reception areas while supporting staff during Family Service meal breaks. Maintain accurate confidential records and respond to website inquiries as priorities arise. This role supports the opening of new Houses in Prince Albert and Regina, offering a full-time position with competitive compensation, health benefits, and RRSP matching.
Required Qualifications
- 1–3 years of experience in hospitality, customer service, reception or another front-facing service environment
- demonstrated ability to provide an exceptional level of service
- experience coordinating, training or providing day-to-day direction to volunteers
- confidence to support people across a variety of volunteer roles
- Strong administrative and office management skills
- experience with correspondence, record keeping, filing, office supplies and general day-to-day office procedures
- Strong communication and interpersonal skills
- ability to confidently engage with families, volunteers, donors, vendors, community members and colleagues
- Highly organized
- ability to prioritize
- ability to solve problems
- ability to take initiative
- ability to manage competing guest, volunteer and administrative needs throughout the day
- Proficient in Microsoft Office and Excel
- experience maintaining information in database systems
- a high level of accuracy and discretion when handling confidential information
- Flexibility to work occasional evening, weekend and statutory holiday shifts
- some travel required
Desired Qualifications
- Post-secondary education or training
- equivalent experience in reception, hospitality, guest services, customer service, administration or another people-focused environment
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