Guest Experience Assistant General Manager
$50,960,000–$62,400,000 year
On-siteGraham, North Carolina, United States
Job Summary
Lead the Front of House team and partner with the Store Manager to ensure strong daily execution and exceptional service delivery in a 24/7 retail environment. Assist in hiring, training, coaching, and developing a high-performing retail team while overseeing product ordering to drive sales and minimize loss. Maintain a clean, safe, and guest-focused environment and act as Store Manager when needed to support varied full-time schedules including days, nights, weekends, and overnights. Meet or exceed expectations during third-party audits and inspections while driving sales growth, positive customer feedback, and strong profitability metrics.
Required Qualifications
- High school diploma or GED
- ability to complete employer-paid GED program
- associate or bachelor's degree preferred
- 3+ years of experience in operations, customer service, food service, or retail
- 2+ years of leadership experience
- Ability to work a varied full-time schedule including days, nights, weekends, and overnights
- Must be 18+ and authorized to work in the U.S.
- Successful completion of background check and drug screening
Desired Qualifications
- Active ServSafe certification
- Strong organizational and problem-solving skills
- Familiarity with POS technology
- Excellent interpersonal and coaching abilities
- Detail-oriented with a results-driven and adaptable mindset
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